Quotes on Customers

Always be happy to engage with the customer. This is how you make relationships.

Always go the extra mile but don’t run out of petrol.

Always keep the door open.

Be upfront but don’t beat yourself down.

Don’t sell something that means the customer buys a problem.

Every phone call is an opportunity.

Give them your business card.

If you are helping the customer then its ok to push back sometimes to cut to the chase.

It’s ok to remind them but it’s not ok to badger them.

It’s true – “Sell High; Buy Low”.

Keeping a customer happy doesn’t always mean you do what they ask.

No news tells us they’re not talking to us for some reason.

Make it easy for people and they’re more likely to agree.

People like to feel that they are being looked after.

People still like suppliers to wear a tie, bring a corporate gift and to take them out for lunch.

Playing hardball means you want to get the best outcome for you and your customer by simply “limiting the choice”.

Put yourself in the mindset of the customer by listening to their needs.

“Speak to a customer a day to keep us in pay.”

Show willing but set the Expectation.

“The Customer is King.”

The customer needs to feel they’re getting Value For Money (VFM).

There are six choices; Don’t do it; Do something else; Do it yourself, Pay someone else to do it for you, Have us support you with any of the above or Have us do it all for you.

They wouldn’t come back if they weren’t happy.

To make the best recommendation for a solution but one they will buy into.

What is the outcome that we and/or the customer wants?

Win the ‘Hearts and Minds’ of your customers.

“You can’t charge them a banknote; until you’ve sent them a formal quote.” *

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